Mary Naylor

President’s Corner

TelCoa thanks U.S. Representatives Jim Himes, Rosa DeLauro, and Elizabeth Esty for introducing the Multi-State Worker Tax Fairness Act, H.R. 4085, 113th Congress. We strongly support this crucial legislation. The bill would finally eliminate the telecommuter tax, a steep penalty often resulting in double taxation of income that interstate telecommuters earn at home. The telecommuter tax unfairly burdens telecommuters and their employers and limits telework adoption. Congress must make the Multi-State Worker Tax Fairness Act law! TelCoa and other advocates are working to secure the bill’s enactment, but we need your help! >>> Read More...

Guest Columnist

4 Great Examples of Telework’s Impact by: Brie Weiler Reynolds As champions of telecommuting and flexible work options for all, we certainly don’t have to tell TelCoa readers about the benefits of telework--we all know and love them. But as organizations like ours work to spread awareness of, and support for, flexible ways of working, it’s really important to remember the individuals for whom we work--the millions of professionals whose lives would be positively impacted by more access to telework and flexible jobs. At 1 Million for Work Flexibility, we hear daily from supporters about why they support the expansion of flexible work options for all. Here are four great examples of why work flexibility, including telework, is vitally important to individuals, to companies, and to society. >>> Read the entire blog at...

Mary Naylor the CEO and Co-founder of VIPdesk, and a pioneer of the home-based Concierge and customer service model. Global industry leaders trust VIPdesk to enhance their brands through the company’s customer care and loyalty programs. Serving as a seamless extension of their brands, VIPdesk’s innovative Brand Experience Management Solutions deliver memorable customer experiences, business insights and actionable intelligence that generate customer advocacy and drive business growth. Prior to VIPdesk, Mary founded Capitol Concierge, the nation’s largest corporate Concierge service.

Mary has received awards including the Inc. 500/5000, The SBA’s “Home-Based Champion of the Year”, and Smart CEO’s Future 50 Award. Mary serves on the Executive Committee of the Young Presidents Organization and is a member of WOMMA, NRF, SOCAP, and C200. She is a frequent speaker on customer relationship management and the author of Customer Chemistry (McGraw-Hill 2002).