|
Calendar
Upcoming Events:
o Cleveland, Ohio, September 11 ( register)
(Be Our Guest For A Continental Breakfast & Lunch)


 |
8:30 to 9:00
|
Continental Breakfast
|
 |
9:00 to 9:30
|
Trends & Best Practices Around Teleworking. A look at how organizations are most effectively using technology to enable their out of office employees. - A View From Chuck Wilsker, CEO Telework Coalition.
|
 |
9:30 to 10:15
|
Applying the Power Of Unified Communications To Employee Productivity and IT Administration. Plus a look at Integrating the power of voice into Microsoft or IBM - A View From Avaya
|
 |
10:15 to 10:35
|
Driving Seamless Communications through mobile phone, WLAN, PDA’s – A View From Polycom
|
 |
10:35 to 10:50
|
Coffee Break & Networking
|
 |
10:50 to 11:10
|
Developing interactive voice and web applications that drive productivity and cost reductions – A View From Mutare.
|
 |
11:10 to 11:30
|
Best practices in creating a fully integrated blend of real time communications - A View From The Via Group
|
 |
11:30 to 11:50
|
Building Optimal Networking Behind Unified Communications –
A View From Extreme
|
 |
11:50 to 12:20
|
Networking with Polycom, Mutare, The Via Group and Extreme
|
 |
12:15
|
Complimentary Lunch
|

ABOUT OUR KEYNOTE SPEAKER:
Chuck Wilsker is the President and CEO of the Telework Coalition (TelCoa), a not
for profit association headquartered in Washington, DC. TelCoa works to enable
the advancement of Virtual, Mobile, and Distributed Work through Research,
Education, Technology, and Legislation.
He is the Past President of the Capitol Telecommunications Professionals and was
also on the Transportation and Environment Committee of the Metropolitan Washington
Board of Trade where he chaired the Telework Task Force.
He has been the featured guest on many TV and radio interview shows including Money
Moves (ABC and PBS), Fox News' Fox Magazine, ABC's World News Tonight, and NBC's
Nightly News He has also written many articles on Teleworking, and is often quoted in both
local and National press, including the Washington Post, USAToday, The Wall Street
Journal, Money Magazine, Kiplinger's Personal Finance, Federal Computer Week,
GovExec.com, NetworkWorld magazine, CNN.Money.com, and ABCNews.com.
****************************************************
Events you missed:
The Future of Continuity of Operations (COOP)
and Telework Conference
A Training Conference ®
With Keynote Speaker: Congressman Danny K. Davis (D-IL)
WHEN: August 6th & 7th 2008
WHERE: The Capital Hilton, 1001 16th Street, NW,
Washington, DC 20036 (202) 393-1000
Click Here to go to the conference site: 
Click Here to go directly to the Registration Page: 
*************************************************************
Choose From Two Dates And Locations
o Atlanta, GA – June 6 - Westin Atlanta North ( register)
o Nashville, TN – June 12 - Embassy Suites Nashville South ( register)
(Be Our Guest For A Continental Breakfast & Lunch)


 |
8:30 to 9:00
|
Continental Breakfast
|
 |
9:00 to 9:30
|
Trends & Best Practices Around Teleworking. A look at how organizations are most effectively using technology to enable their out of office employees. - A View From Chuck Wilsker, CEO Telework Coalition.
|
 |
9:30 to 10:15
|
Applying the Power Of Unified Communications To Employee Productivity and IT Administration. Plus a look at Integrating the power of voice into Microsoft or IBM - A View From Avaya
|
 |
10:15 to 10:35
|
Driving Seamless Communications through mobile phone, WLAN, PDA’s – A View From Polycom
|
 |
10:35 to 10:50
|
Coffee Break & Networking
|
 |
10:50 to 11:10
|
Developing interactive voice and web applications that drive productivity and cost reductions – A View From Mutare.
|
 |
11:10 to 11:30
|
Best practices in creating a fully integrated blend of real time communications - A View From The Via Group
|
 |
11:30 to 11:50
|
Building Optimal Networking Behind Unified Communications –
A View From Extreme
|
 |
11:50 to 12:20
|
Networking with Polycom, Mutare, The Via Group and Extreme
|
 |
12:15
|
Complimentary Lunch
|
ABOUT OUR KEYNOTE SPEAKER:
Chuck Wilsker is the President and CEO of the Telework Coalition (TelCoa), a not
for profit association headquartered in Washington, DC. TelCoa works to enable
the advancement of Virtual, Mobile, and Distributed Work through Research,
Education, Technology, and Legislation.
He is the Past President of the Capitol Telecommunications Professionals and was
also on the Transportation and Environment Committee of the Metropolitan Washington
Board of Trade where he chaired the Telework Task Force.
He has been the featured guest on many TV and radio interview shows including Money
Moves (ABC and PBS), Fox News' Fox Magazine, ABC's World News Tonight, and NBC's
Nightly News talking about how telecommuting can help reduce gasoline consumption and
related costs. He has also written many articles on Teleworking, and is often quoted in both
local and National press, including the Washington Post, USAToday, The Wall Street
Journal, Money Magazine, Kiplinger's Personal Finance, Federal Computer Week,
GovExec.com, NetworkWorld magazine, and ABCNews.com.
*************************************************************
On-Demand Virtual Contact Center at Work: Office Depot
Opportunities, Challenges, and Best Practices
A Complimentary Frost & Sullivan eBroadcast
Tuesday, May 13, 2008
2pm ET / 11am PT
For more information, Click Here:
To register, Click Here: 
****************************************************
The Denver Regional Telework Event
Date: March 25, 2008
Place: Headquarters of TeleTech Holdings, Inc.
9197 S. Peoria Street
Englewood, CO 80112
Time: Registration at 7:15 AM
Program from 8:00 AM to 1 PM
Agenda:
• Why Distributed Work and Why Now? What’s happening to encourage Telework on a
state and federal level - Presented by TelCoa president and CEO, Chuck Wilsker
• Home Office Ergonomics and Safety - Presented by Haworth Furniture, Andy Paterson,
Business Development Director
• Environmentally Green and Carbon Neutral - Benefits for your Work at Home Program,
presented by Ian Gover, TeleTrips
• Flex-Options – U.S. Department of Labor Initiative - Presented by Donna Dailey, Telework
Coordinator, Denver Regional Council of Governments (DRCOG) and Frances Jefferson, U.S.
Dept. of Labor Women’s Bureau, Regional Administrator
• Ask the Chiefs - Telework program questions, answers, and comments from practitioners
and advocates
Reservations required – No Fee
Please R.S.V.P. by March 20 to:
Donna R. Dailey, Telework Coordinator
Transportation Planning and Operations
Denver Regional Council of Governments
303-480-6725
Include your name, title, company name, email address, and phone number.
For map to Headquarters of Teletech Holdings, click here: 
****************************************************
IDEAS 2007
The Federal government's annual conference
on Section 508, presented by the GSA.
The Telework Coalition will present;
Bringing Employment Opportunities TO Those in Need - The Other Side of Telework
TelCoa President & CEO Chuck Wilsker and TelCoa Advisory Board member
and CEO and Founder of CORA (Creating Opportunities by Recogniozing
Abilities) Ilene Morris-Sambur will discuss how Work@Home™ applications
can assist the disabled in obtaining employment.
When:
October 31- November 1, 2007,
Where:
Washington, DC Convention Center
************************************************************************
The Signature Customer Service and Support
Professionals Conference
Help Desk Professionals, including industry experts, legends, vendors and practitioners,
will come together October 22-24, 2007, at the spectacular Pointe South Mountain
Resort in Phoenix, Arizona for The Signature Customer Service and Support
Professionals Conference.
This is a gathering of peers from the user, training and vendor communities with a common
interest in establishing advanced service and support environments, managing down
costs, utilizing technology to its fullest and in doing so achieving increased customer
satisfaction.
Each year our event brings updated conference formats, the highest scoring speakers from
previous events, and numerous well thought-out networking opportunities. We are adding
even more in-depth and extended sessions, bringing you brand new content, delivering
numerous handouts and templates, and including comprehensive working sessions.
************************************************************************
Optimizing "The Total Caller Experience" -
Research Results and Bonus White Paper
Presented by: 
When:
September 19, 2007, 1PM Eastern Time
Where:
Webinar on your computer
 wants to share with you The Total Caller Experience strategy that
leverages traditional equipment and utilizes new technology such as speech recognition,
rules engines, IP-based networks, and even home-based agents to enable complete
solutions that delight callers, call center managers, and line-of-business managers, as
well as CIOs, CFOs and CEOs.
On this webcast you’ll learn:
 What are the key performance indicators to effectively manage a successful
 customer relationship?
 How does blending technology and application design enable improved customer
 communication and optimized operational goals?
 What is the overall strategy and best practice to build an effective and compelling
 Total Caller Experience?
 How does a Total Caller Experience strategy increase customer loyalty and
 bottom-line profits?
For more information and to register, click here:
*******************************************************************
Homeland Defense Journal Training Conference:
Continuity of Government Operations and
Telework Training Conference
The Continuity of Government Operations and Telework Training Conference is about
best practices, lesson-learned and current thinking in the development of agency mission continuity
plans.
When:
August 15, 2007
Where:
Sheraton National Hotel, Alington, VA
For more information and to register, click here:
****************************************************
5th Annual ACP Symposium
Beyond Crisis Management:
The Future of Business Continuity
& Emergency Management
Date: March 20, 2007
Place: Th e G e o r g e W a s h i n g t o n U n i v e r s i t y
C a f r i t z C o n f e r e n c e C e n t e r
W a s h i n g t o n , D C
Click here to download the Conference brochure: 
For more information and to register, click here: 
****************************************************
Register for this Interesting
and Informative Webinar!
****************************************************
Open Communications: "Enabling the Virtual Workforce”
When:
February 27th, 10:00 to 2:00
Doors open at 9:30
Lunch will be provided
Where:
The Nature Conservancy
4245 Fairfax Drive, Suite 100
Arlington, Virginia 22203
What:
A Hand's-On Event addressing key business issues in today's dynamic
environment:
-Why the enabling of a virtual workforce has positive business impact
-How to enable your enterprise…from the individual knowledge worker
to the full blown virtual global organization
Brief discussions by experts will be followed by a hand's on user
experience with the latest innovations and enabling technologies
based on SIP, presence-based communications, fixed mobile
convergence and collaboration.
To attend, simply RSVP to the following email address with:
Subject line: Open Event
Your name, position, and organization
RSVP to:
NOTE: Pre-registration is required
****************************************************
FREE WEBINAR!
Do you back up your data?
Are you a mobile worker who travels?
Do you carry your laptop from home to the office and back?
Has your hard drive ever crashed?
If you can answer YES to any of these questions you should
spend a few minutes listening to Chuck Wilsker from TelCoa
and Scott Bush, Director of Marketing with AmeriVault
discussing data loss risks, threats, and challenges.
This 30 minute webinar will go over many of the reasons you
need to regularly back up your data and how easy the process
can be.
Who: Chuck Wilsker, President and CEO of The Telework Coalition & Scott Bush, AmeriVault Director of Marketing.
What: Free, live and interactive webinar
When: Thursday, February 21, 2pm ET (30 minutes)
Where: The comfort of your desktop
For more information, click here: 
****************************************************
Do you have a Contact Center?
Do you outsource calls offshore?
Would you like to improve your Bottom Line?
Would you like to increase customer satisfaction?
Would you like to have a Business Continuity and
Disaster Avoidance plan in place?
If you answered YES to any of these questions,
you need to attend:
2007
At the
Broward County Convention Center
Ft. Lauderdale, Florida
January 24 - 26, 2007
Held in conjunction with the
Click here to register: 
will be presenting eight
educational sessions discussing the reasons
you should be using Work@Home™ Agents in
your Contact Center including enhancing your
bottom line and enabling your Business
Continuity and Disaster Avoidance planning.
Learn the WHYs and HOWs of implementing a
Work@Home™ program.
Click here to register: 
Click here for session descriptions and
a complete list of panelists: 
Click here to read the press release: 
Click here for the PDF of the Call Center 2.0 brochure: 
********************************************************
2006
In conjunction with the
Is coming to the San Diego Convention
Center October 10 - 13, 2006.
 will be presenting
8 educational sessions on the benefits of
using Work@Home Agents.
For a list of the sessions, click here: 
Please register through the following link: 
To exhibit at the conference, click here: 
****************************************************
presented by:
Date:
August 15 , 2006
Location:
NRECA Executive Conference Center, Arlington, VA
Click here for more information: 
*******************************************************************
an Executive Breakfast presented by:
Date:
Tuesday, June 27, 2006
Time:
7:30 AM to 11:00AM
Location:
The Ritz-Carlton
Pentagon City
1250 South Hayes Street
Arlington, VA 22202
Click here for more information: 
****************************************
Come to the first show of its kind!
See and hear about the things you need to know
to set up a first class home office!
Visit with the staff of THE TELEWORK COALITION to discuss
the latest trends in telework and telecommuting!
Click below to learn more!
*******************************************************************
Digital City is "the" conference for community leaders. Whether you are just coming up
to speed on the benefits of or are implementing an advanced broadband network, this
is the conference for you. Our session content is filled with real-life examples and case
studies that seek to answer the most difficult questions and provide the best solutions.
The broad range of topics we cover correlate to the many community functions and
areas where the greatest impact of broadband can be made. The reasons to attend
Digital City EXPO vary for each community leader
Register NOW and receive a TelCoa discount!
Enter code PD301.
For more information on the event and registration, click here: 
*******************************************************************
The 2006 Association of Contingency Planners
Fourth Annual Symposium
Tuesday, March 21, 2006
Are You Ready for the Big One?
Planning in the Face of a Pandemic or Disaster
Sponsored by the
District of Columbia and Mid-Atlantic ACP Chapter
George Washington University
Marvin Center Continental Ballroom
For more information and agenda, click here: 
*******************************************************************
March 23, 24, 2006
Washington, DC
POWERFUL LEADERSHIP IN PERILOUS TIMES:
PREPARING YOUR BUSINESS
– Strategies to mitigate the risks to your businesses from major climactic or man-made
disruptions.
– Prepare your leadership to meet the challenges and seize future opportunities.
Broad critical issues your business needs to assess include:
– What are the risks that an event could disrupt or destroy your business?
– How can you manage and mitigate those risks and provide for your business continuity?
– Are there opportunities for your company not only to survive, but also to thrive by finding
ways to help other parties in the public and private sectors to avoid, cope with or recover
from crises?
Gain a broad understanding of major shifts in the global business environment that could
result from serious disruptions, whether natural or man-made. Develop or refine a set of
proposals you can present to your board or planning group for implementation. Hear from
experts in major business continuity/disaster recovery planning and from executives whose
companies have survived disasters. Interact and network with other executive and professional
attendees.
For more information on the event and registration, click here: 
*******************************************************************
Mitigating Pandemic Impact Through Telework:
Direct Experience with SARS Provides Valuable
Continuity Lessons.
As officials warn the public about potential health consequences of
pandemics, attention is shifting toward its impact on organizations.
Gill Advisors Inc. and Streamlogics Inc. will provide a live webcast
on December 15 that will offer public and private sector participants
tangible ways to enhance their continuity planning with telework being
integrated as a key component. This webcast is free and available by
registration.
Date: December 15, 2005
Time: 9:30 (EST)
For more info, click here: 
*******************************************************************
Telework, Business Continuity and Preparing for a
Pandemic or Other Critical Business Interruptions
What: Press Conference and Luncheon
When: December 8, 2005 (Thursday) at 12:00 noon
Where: National Press Club, 529 14th Street NW, Washington, DC 20045, (202) 662-7500
For a complete event description, registration,
and sponsorship information, click here: 
*******************************************************************
Telework: A National Call To Action
Public and Private thought leaders including Congressman Frank R. Wolf,
Christine Todd Whitman, Scott McNealy, and Gerry Connolly will speak on
how Telework can reduce the damaging affects of natural disasters, gridlock,
and emissions caused by fossil fuels, while benefiting your bottom line.
What: A Free Web Conference
Date: Wednesday, September 28, 2005
Time: 9:30AM-10:30AM EDT
To read the press release, click here: 
For more info and to register, click here: 
To see and hear a replay of the event, click here: 
*******************************************************************
Best Practices in Business Continuity:
Tools, Techniques, & Technologies
What:Association of Contingency Planners Annual Symposium
When: April 5, 2005, 8:30 AM to 7:00PM
Where: The Ronald Reagan Building and International Trade Center
Why: Contingency Planning is a necessary part of corporate governance.
You will also learn more about where telework fits in the process.
Click on the PDF image above for a flyer on the event
*******************************************************************
To Receive the 15% TelCoa member discount, be sure
to mention the registration code “VNDR15DSCT” .
Broadband has rapidly become a key staple of our local economies and
a catalyst for growth of our future economies. Unfortunately, in many of
our communities, there exists a gap between what is being provided
(infrastructure and services), and what is actually needed.
Digital City EXPO is the first and only forum that seeks to address these
and other economic, legal, financial, technological, and infrastructure
issues in an open and educational way. By bringing together community
leaders of all kinds with the most knowledgeable practitioners and
experienced implementers, Digital City EXPO becomes the place where
"The Digital City" is made possible.
When: April 18 - 19, 2005
Where: Hyatt Regency, Reston VA.
Click here for more information: 
Click Here for an outline of the panel discussion led by TelCoa : 
*******************************************************************
U.S. Department of Treasury
The Treasury Inspector General for Tax Administration TIGTA rolled out it Telework Program,
called the Virtual Resource Solution (VRS), to all of its users in 2001. Currently, 92% of TIGTA’s
nationwide employees participate in the program, with 35% of he total 950 employees Teleworking
two or more days per week. During the meeting TIGTA will provide additional detail about the VRS
and the valuable lessons-learned while rolling out this program. Please join us to learn about the
process from Mr. Joseph I. Hungate, III, Chief Information Officer.
Date: Thursday, April 21, 2005
Time: 10:00 a.m. - noon
Location: Preferred Office Club, Farragut Square, 1025 Connecticut Ave., NW,
Suite 1000, Washington, DC 20030
http://www.preferredofficeclub.com
Cost: MATAC Members Free
Non-members $15 (cash or check payable to MATAC)
Refreshments: Coffee and Danish
Registration: Contact Fran Carnevale
fjc@webfarers.com
703-960-1461
*******************************************************************
World Congress on the Future of Work
What: The Second Annual World Congress on the Future of Work
When: April 26th - 28th, 2005
Where: Historic Philadelphia, PA
Hosted by the General Services Administration.
The 2005 World Congress will focus on the theme of Making It Real - From Vision to Action,
and will hone in on issues surrounding such hot topics as collaborative technologies, evolving
corporate culture, HR practices in an interdependent environment, distributed work, and trends
in workplace design.
This incomparable executive forum will bring together 100+ director to C-level decision-makers
in the fields of HR, IT, corporate real estate and operations/facilities management from the world's
leading organizations, all joining together to build a community of interest, develop principles and
guidelines for success, and co-produce a valuable toolkit for "making it real" in your organization.
Click here for more information: 
*******************************************************************
The future of telecommunications is in play.
Freedom to Connect will shape the debate.
March 30 - 31, 2005
Washington, D.C.
WHEN: From 8:00 AM on March 30 through 5:00 PM, March 31, 2005
WHERE: F2C will convene at AFI Silver, the newly restored theater complex of the American Film Institute
WHO: You and a lot of other knowledgeable people sharing ideas
*******************************************************************
Virtual Teams & Collaboration 2005
Tools and Best Practices for Effective Virtual Work
Organizations today face increasing challenges related to distributed work that requires
collaboration across geographies, time zones, business units and partner organizations.
Virtual Teams & Collaboration 2005 online conference is an international online event
designed for those leading virtual organizations and teams. Join other managers, change
agents and thought leaders from innovative organizations to learn the latest in virtual team
and virtual collaboration strategies and tools. Attending this three-day, ground-breaking
online conference will provide you with concrete strategies and tools for successfully
leading your virtual team or organization.
By attending you will:
 Gain access to some of the latest research on virtual teams
 Obtain practical tips and tools for creating, leading and supporting your own virtual teams and organizations
 Connect with leading experts, get questions answered and network with thought leaders in the field
 Join together with other attendees to network, build new relationships and share best practices
For three days, March 29-31, participants will come together for online presentations from
experts in the field - all focused on how geographically distributed organizations can work
together in a virtual work environment to successfully achieve their business goals and objectives.
All conference presentations and materials will be available online for 60 days after the conference,
through May 31, 2005.
To Register Now, click here: (registration is limited)
*******************************************************************
The IBM Mobility Program
IBM began its own mobility program in 1990. Today there are over 100,000 mobile workers in the business, of these 53,000 mobile workers with no permanent office space, 14,000 are full-time home office workers, and 10,000 are frequent travelers who use mobility tools.
Please join us to learn from speaker Tracy Denny how IBM ensured that its people and process issues, along with technology factors, were addressed to deliver an alternative officing solution.
Registration: Contact Susan K. Cavanaugh - see below.
Date: Thursday, February 17, 2005
Time: 10:00 a.m. - noon
Location: Teqcorner, 1616 Anderson Road, McLean, VA 22102 For more information contact Susan Knighton Cavanaugh at susancav@comcast.net or 703-461-3310.
*****************************************************************
INCLUDING
The 4th Annual Western Telework Conference
January 31
THE TELEWORK COALITION WAS IN DALLAS PRESENTING
AN INTERESTING AND INFORMATIVE PRE-CONFERENCE
TELEWORK PROGRAM ON CONTINUITY OF OPERATIONS
AND DISTRIBUTED WORK BEST PRACTICES.
CLICK HERE FOR A PRE-CONFERENCE PROGRAM OUTLINE: 
PLUS
The Call Center Demo & Conference
February 1,2
ONE OF THE FOUR TRACKS IN THE CALL CENTER
CONFERENCE WILL HAVE SIX SESSIONS DEVOTED
TO EDUCATING YOU ON TELEWORK IN THE CALL CENTER,
COVERING CASE STUDIES, TECHNOLOGIES, BUSINESS
CONTINUITY, AND MORE.
CLICK HERE FOR SESSION DETAILS AND SPEAKERS: 
*****************************************************************
MATAC Annual Awards Ceremony
You won't want to miss this gala event. Awards will be presented to individuals and organizations that excel in promoting, planning and implementing outstanding telework programs in the Mid-Atlantic region and innovative technology to support telework.
Place: Ristorante Murali at Pentagon Row (Pentagon City),
1201 S. Joyce St., Arlington, VA.
(Convenient to Pentagon City subway station and parking)
Date: November 18
Time: 11:30 am - 1:30 PM
Click here for more information and registration: 
********************************************************************
Best Practices and Lessons Learned to Prepare for the Mandates
October 13, 2004
Ronald Reagan Building, Washington, D.C.
A One Day Symposium to Assist Executives, Managers and Staff to
Improve Telework Programs at their Government Agency
Click here for more information: 
Click here to register: 
Presented by:
********************************************************************
Tuesday, October 12, 2004 8:00 a.m. to 10:00 a.m.
The Tower Club - Tysons Corner, VA
Click on the WACOT logo above for more information.
*******************************************************************
NEXT GENERATION WORKPLACE MANAGEMENT:
INTEGRATING PEOPLE, TECHNOLOGY, AND FACILITY
THURSDAY, OCTOBER 7th, 2004
PLACE: 2070 Chain Bridge Road, Vienna, Virginia 22182, Grant Thornton Building, Ground Floor
TIME: 10:00 AM to Noon
REGISTRATION: Required. Please send your name, organization, email, and phone number to
Fran Carnevale at fjc@webfarers.com and indicate if you are a MATAC member.
For more details, click here: 
*******************************************************************
If you are in one of the following cities,
you are invited to attend the:
Click on the image above for more information.
June 8, 2004
New York, NY
New York Marriott Marquis
June 10, 2004
Washington, DC
Crystal Gateway Marriott
June 15, 2004
Houston, TX
Hotel Derek
June 17, 2004
Chicago, IL
Hyatt Regency Downtown
*******************************************************************
eCommute Telework Roundtables offer an opportunity for organizations to share their ideas and thoughts about what makes their telework programs successful.
Schedule:
Washington, DC Pilot Region,
Date: March 25, 2004
Location: World Headquarters, Discovery Communications, Silver Spring, MD
Date: April 22, 2004
Location: CIT Building, Herndon, VA.
*******************************************************************
Technology and Tools for Running a Virtual Office
Presented by NVTC's Emerging Business Network Committee.
April 27, 2004
Location:
Grant Thornton Conference Center Lower Level
2070 Chain Bridge Rd., Vienna, VA
Click here for more information 
*******************************************************************
June 2 - 4, 2004
The Breakers
Palm Beach, FL
Come and hear about "How Teleworking & Virtual Agents Make Customers,
Employees, HR, and the CFO Happy"
Thurs., 6/3, at 10:45-11:45
*******************************************************************
See:
Improving Remote Worker Efficiency - Moderated by TelCoa Advisory Board member Toni Kistner,
Managing Editor, Net.Worker
For details, click here: 
*******************************************************************
DON'T MISS THE:
February 3, 2004
Hotel Intercontinental
15201 Dallas Parkway
Addison, Texas
In conjunction with the:
See The Remote Agent Call Centers Track
To learn more about implementing a telework program for a call center, attend Track 4 of the Call Center Demo & Conference on Wednesday and Thursday after attending the Telework Conference on Tuesday.
For details, click here:
|