Virtual Call Center Sponsors

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=90 BGCOLOR="#006699" TEXT="#080000" bgproperties="fixed" background="064285a1erlcgo.png"> <div> <FONT SIZE="5" COLOR="#FFCC66" FACE="Arial" ><B>The Telework Coalition</B></FONT><B>   </B></div> <div> <B>Enabling Virtual, Mobile, and Distributed Work through Education, Technology, and Legislation</B></div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFCC66" TEXT="#080000" background="063d2c00dkelyh.png"> <div> <A HREF="index.htm" TARGET="_top" TITLE="The Telework Coalition"><U>Home</U></A></div> <div> <A HREF="id296.htm" TARGET="_top" TITLE="Membership Sponsorship Opportunities"><U>Membership & Sponsorship Opportunities</U></A></div> <div> <A HREF="id208.htm" TARGET="_top" TITLE="Our Sponsors"><U>Our Sponsors</U></A></div> <div> <A HREF="id270.htm" TARGET="_top" TITLE="TelCoa in the News"><U>"TelCoa in the News"</U></A></div> <div> <A HREF="id17.htm" TARGET="_top" TITLE="Calendar"><U>Calendar</U></A></div> <div> <A HREF="id282.htm" TARGET="_top" TITLE="TelCoa / ACP Event"><U>TelCoa / ACP Event</U></A></div> <div> <A HREF="id19.htm" TARGET="_top" TITLE="Contact Us"><U>Contact Us</U></A></div> <div> <A HREF="id259.htm" TARGET="_top" TITLE="Strategic Alliances"><U>Strategic Alliances</U></A></div> <div> <A HREF="id278.htm" TARGET="_top" TITLE="Business Continuity Planning (COOP)"><U>Business Continuity Planning (COOP)</U></A></div> <div> <A HREF="id294.htm" TARGET="_top" TITLE="Avian Flu and Pandemic Information and A"><U>Avian Flu and Pandemic Information and Articles</U></A></div> <div> <B>Virtual Call Center Sponsors</B></div> <div> <A HREF="id157.htm" TARGET="_top" TITLE="Virtual Call Centers "><U>Virtual Call Centers </U></A></div> <div> <A HREF="id20.htm" TARGET="_top" TITLE="Board of Directors and Advisory Board"><U>Board of Directors and Advisory Board</U></A></div> <div> <A HREF="id158.htm" TARGET="_top" TITLE="The Telecommuter Tax Fairness Act "><U>The Telecommuter Tax Fairness Act </U></A></div> <div> <A HREF="id223.htm" TARGET="_top" TITLE="TelCoa Awards"><U>TelCoa Awards</U></A></div> <div> <A HREF="id18.htm" TARGET="_top" TITLE="Our Vision and Mission"><U>Our Vision and Mission</U></A></div> <div> <A HREF="id40.htm" TARGET="_top" TITLE="Telework in the News"><U>Telework in the News</U></A></div> <div> <A HREF="id35.htm" TARGET="_top" TITLE="Federal, State, Regional News, Legislat"><U>Federal, State, & Regional News, Legislation, and Programs</U></A></div> <div> <A HREF="id263.htm" TARGET="_top" TITLE="Telework Tools "><U>Telework Tools </U></A></div> <div> <A HREF="id33.htm" TARGET="_top" TITLE="Telework Facts "><U>Telework Facts </U></A></div> <div> <A HREF="id42.htm" TARGET="_top" TITLE="You Should Know"><U>You Should Know</U></A></div> <div> <A HREF="id43.htm" TARGET="_top" TITLE="Broadband"><U>Broadband</U></A></div> <div> <A HREF="id27.htm" TARGET="_top" TITLE="Environmental Information and Fact Sheet"><U>Environmental Information and Fact Sheet</U></A></div> <div> <A HREF="id90.htm" TARGET="_top" TITLE="Health, Safety Telework"><U>Health, Safety & Telework</U></A></div> <div> <A HREF="id105.htm" TARGET="_top" TITLE="Telework Jobs and Opportunities"><U>Telework Jobs and Opportunities</U></A></div> <div> <A HREF="id337.htm" TARGET="_top" TITLE="Other Jobs"><U>Other Jobs</U></A></div> <div> <A HREF="id34.htm" TARGET="_top" TITLE="Contributing Partners"><U>Contributing Partners</U></A></div> <div> <A HREF="id41.htm" TARGET="_top" TITLE="Related Links "><U>Related Links </U></A></div> <div> <A HREF="id25.htm" TARGET="_top" TITLE="Reference"><U>Reference</U></A></div> <bR> <div>  </div> <bR> </td> <td valign="top" height=390 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> Virtual Call Center Sponsors</div> <div> <I>        </I></div> <bR> <div> <A HREF="http://www.inContact.com." TARGET="_top" TITLE="http://www.inContact.com."><U><B><IMG SRC="547a7b60.jpg" border=0 width="679" height="182" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <B>  </B><FONT SIZE="3" COLOR="#000000" FACE="Arial" >                    </FONT></div> <bR> <div> <A HREF="http://www.inContact.com" TARGET="_top" TITLE="http://www.inContact.com"><U>inContact, Inc.</U></A> provides the market leading on-demand call center platform, </div> <div> inContact, to over 500 contact centers across the globe. With its roots in </div> <div> telecommunications and network infrastructure, inContact is unique in its </div> <div> offering because it combines a powerful connectivity backbone with a world-</div> <div> class software platform. Companies with contact centers of all sizes have </div> <div> turned to inContact to address their contact handling needs as well as to </div> <div> manage and improve their agent workforces. </div> <bR> <div> The inContact platform has grown from a powerful Automated Call Distributor </div> <div> (ACD) with skills-based routing, Computer Telephony Integration (CTI), and </div> <div> Interactive Voice Response (IVR) with speech recognition, to include an innovative </div> <div> online hiring solution, an eLearning and communications application, workforce </div> <div> management functionality, and a customer feedback and survey solution. </div> <bR> <div> Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, </div> <div> customers can realize significant cost savings and flexibility compared to premises-</div> <div> based alternatives. </div> <bR> <div> To learn more about inContact, visit <FONT SIZE="3" COLOR="#0000FF" FACE="Verdana" ><A HREF="http://www.inContact.com" TARGET="_top" TITLE="http://www.inContact.com"><U><U>www.inContact.com</U></U></A></FONT>.</div> <bR> <bR> <div> <B>To read interesting and informative whitepapers from inContact,</B></div> <div>                                       <FONT SIZE="4" COLOR="#000000" FACE="Verdana" ><B> </B></FONT></div> <div> <B>                                          Click here: </B><FONT SIZE="4" COLOR="#0000FF" FACE="Arial" ><A HREF="http://www.incontact.com/resources/whitepapers" TARGET="_top" TITLE="http://www.incontact.com/resources/white"><U><IMG SRC="14d15150.gif" border=0 width="21" height="21" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></FONT></div> <bR> <bR> <bR> <bR> <div>               </div> <div> <B>                                      </B><A HREF="id227.htm" TARGET="_top" TITLE="UCN, Inc. "><U><B><IMG SRC="33f47530.jpg" border=0 width="71" height="83" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><FONT SIZE="3" COLOR="#0000FF" FACE="Arial" >                 </FONT></div> <bR> <div> <B>*******************************************************</B></div> <div> <B>         </B></div> <div> <I>              </I><A HREF="http://www.teletech.com/en-us/" TARGET="_top" TITLE="http://www.teletech.com/en-us/"><U><I><IMG SRC="4fb5e5c0.png" border=0 width="350" height="92" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></I></U></A></div> <div> <A HREF="http://www.teletech.com/en-us/" TARGET="_top" TITLE="http://www.teletech.com/en-us/"><U><B>TeleTech</B></U></A> is one of the largest and most geographically diverse global providers </div> <div> of business process outsourcing solutions. We have a 25-year history of designing, </div> <div> implementing, and managing critical business processes for Global 1000 </div> <div> companies to help them improve their customers’ experiences, expand their </div> <div> strategic capabilities, and increase their operating efficiencies. By delivering a </div> <div> high-quality customer experience through the effective integration of customer-</div> <div> facing front-office processes with internal back-office processes, we enable our </div> <div> clients to better serve, grow, and retain their customer base. <B>TeleTech</B> also offers </div> <div> a secure “work anywhere”<B> </B>outsourced solution called <B>TeleTech@Home</B> which provides </div> <div> your business with access to highly specialized talent for your most important or </div> <div> complex call work. We have developed deep domain expertise and support hundreds </div> <div> of business process outsourcing programs serving global clients in the automotive, </div> <div> communications, financial services, government, healthcare, retail, technology, </div> <div> and travel and hospitality industries. For additional information, contact us at </div> <div> <B>303.397.8100 </B>or visit <A HREF="http://www.teletech.com" TARGET="_top" TITLE="http://www.teletech.com"><U><B>www.teletech.com</B></U></A>.</div> <div> <B>*******************************************************</B></div> <div> <I>                    </I><A HREF="http://www.liveops.com" TARGET="_top" TITLE="http://www.liveops.com"><U><I><IMG SRC="495ff4b0.png" border=0 width="255" height="75" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></I></U></A></div> <div> <A HREF="http://www.liveops.com" TARGET="_top" TITLE="http://www.liveops.com"><U><B>LiveOps</B></U></A><B> - The Leader in Distributed Contact Centers</B></div> <bR> <div> <A HREF="http://www.liveops.com" TARGET="_top" TITLE="http://www.liveops.com"><U>LiveOps, Inc.</U></A>, headquartered in Palo Alto, California, offers both a </div> <div> complete technology platform and a network of distributed agents </div> <div> to clients ranging from Fortune 500 corporations to startup businesses. </div> <div> LiveOps’ solutions allow for greater flexibility, quality, scalability and </div> <div> cost savings than traditional contact centers and contact center </div> <div> technology providers. LiveOps Live Agent service contracts with over </div> <div> 6,000 home-based agents, which represents the most elite team of </div> <div> teleservices agents available. By combining Internet technologies, </div> <div> broadband, VoIP, Web communities and online marketplaces, LiveOps </div> <div> is radically changing the contact center industry. For more information, </div> <div> please visit <A HREF="http://www.liveops.com" TARGET="_top" TITLE="http://www.liveops.com"><U><U>www.liveops.com</U></U></A>.</div> <div>                                                          </div> <div>                                                       <IMG SRC="4ec47530.jpg" border=0 width="71" height="83" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> <B>*******************************************************</B></div> <div> <A HREF="http://www.plantronics.com/homeagent" TARGET="_top" TITLE="http://www.plantronics.com/homeagent"><U><I><IMG SRC="50059930.png" border=0 width="601" height="147" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></I></U></A></div> <bR> <div> <A HREF="http://www.plantronics.com" TARGET="_top" TITLE="http://www.plantronics.com"><U><B>Plantronics</B></U></A> offers an ideal resource to home based agents due to our long </div> <div> standing leadership in call center headsets, contributing to that all important </div> <div> productivity measurement.</div> <div>  </div> <div> With our <A HREF="http://www.plantronics.com/homeagent" TARGET="_top" TITLE="http://www.plantronics.com/homeagent"><U><B>Home Agent Program</B></U></A>, we are taking all of the knowledge and </div> <div> experience we have from our call center sales and incorporating that into the </div> <div> home agent environment; headsets that provide crystal clear conversations, </div> <div> all day or hours of wearing comfort, warranties with rapid replacements, and </div> <div> technical support. </div> <bR> <div> A large part of a commitment that<A HREF="http://www.plantronics.com" TARGET="_top" TITLE="http://www.plantronics.com"><U> </U></A><A HREF="http://www.plantronics.com" TARGET="_top" TITLE="http://www.plantronics.com"><U><B>Plantronics</B></U></A> can make through this program </div> <div> is the Plantronics Sound Quality assurance when agents use a <A HREF="http://www.plantronics.com" TARGET="_top" TITLE="http://www.plantronics.com"><U><B>Plantronics</B></U></A><A HREF="http://www.plantronics.com" TARGET="_top" TITLE="http://www.plantronics.com"><U> </U></A></div> <div> headset. </div> <bR> <div> For a company's clients who have chosen to use a home-based agent resource, </div> <div> it is a commitment that a provider can make in offering a program that subscribes </div> <div> to sound excellence in communications on their behalf. </div> <bR> <div> <A HREF="http://www.plantronics.com" TARGET="_top" TITLE="http://www.plantronics.com"><U><B>Plantronics</B></U></A>, Inc. introduced the first lightweight communications headset in </div> <div> 1962 and is today the world's leading designer, manufacturer and marketer of </div> <div> lightweight communications headset products. </div> <bR> <div> Plantronics headsets are widely used in many Fortune 500 corporations and </div> <div> have been featured in numerous films and high profile events, including the </div> <div> historic "One small step for man" transmission from the moon in 1969. </div> <div> Visit:<A HREF="http://www.plantronics.com/homeagent" TARGET="_top" TITLE="http://www.plantronics.com/homeagent"><U> </U></A><A HREF="http://www.plantronics.com/homeagent" TARGET="_top" TITLE="http://www.plantronics.com/homeagent"><U><U>www.plantronics.com/homeagent</U></U></A><U> </U></div> <bR> <div> <I><B>Products for Reliability, Products for Comfort. Products for Productivity</B></I></div> <bR> <div> <B>*******************************************************</B><FONT SIZE="5" COLOR="#0000FF" FACE="Arial" ><I>        </I></FONT></div> <div> <B>                 </B><A HREF="http://www.vipdesk.com " TARGET="_top" TITLE="http://www.vipdesk.com "><U><B><IMG SRC="44b0a510.png" border=0 width="266" height="81" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> VIPdesk is the innovative provider of home-based virtual contact center </div> <div> and loyalty solutions for companies committed to the retention and growth </div> <div> of their high-value customers. VIPdesk specializes in delivering VIP Concierge </div> <div> Programs, VIP Customer Connect - Virtual Contact Center Solutions and </div> <div> Reward Redemption Services for national brand leaders in the travel, auto, </div> <div> financial services, and retail industries. VIPdesk has been offering home-based </div> <div> call center servicing since February 2000.</div> <bR> <div> The company, serving over 65 blue-chip clients and over 10 million customers, </div> <div> is continually recognized as a progressive industry leader as evidenced through </div> <div> numerous awards including the 2003 and 2004 Inc. 500 awards.</div> <bR> <div> For more information: <FONT SIZE="3" COLOR="#0000FF" FACE="Arial" ><A HREF="http://www.vipdesk.com" TARGET="_top" TITLE="http://www.vipdesk.com"><U><U>www.vipdesk.com</U></U></A></FONT> or </div> <div>       <A HREF="http://www.vipdesk.com/info/products_customercare.asp" TARGET="_top" TITLE="http://www.vipdesk.com/info/products_cus"><U><U>http://www.vipdesk.com/info/products_customercare.asp</U></U></A></div> <bR> <div>     <B> </B><FONT SIZE="4" COLOR="#000000" FACE="Arial" ><B>Click the red button to download a copy of IDC's 2007 </B></FONT></div> <div> <FONT SIZE="4" COLOR="#000000" FACE="Arial" ><B>    Homeshoring Whitepaper Brought to you by </B></FONT><FONT SIZE="4" COLOR="#CC3333" FACE="Arial" ><B>VIP</B></FONT><B>desk:</B> <FONT SIZE="4" COLOR="#0000FF" FACE="Arial" ><A HREF="http://www.vipdesk.com/info/news_whitepaper.asp" TARGET="_top" TITLE="http://www.vipdesk.com/info/news_whitepa"><U><IMG SRC="14d15150.gif" border=0 width="21" height="21" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></FONT></div> <div> *    *    *    *    *    *    *    *    *    *    *    *    *    *    *    *    *    *    *</div> <div> <FONT SIZE="4" COLOR="#000000" FACE="Verdana" ><I><B>   Virtual Voice</B></I></FONT> is <B>the</B> e-newsletter dedicated to the world </div> <div>     of virtual call centers. Here, you will find articles from across the </div> <div>     web that highlight the growing impact of call center solutions </div> <div>     utilizing experienced agents from the comfort of their home.</div> <div>     It is made available to you by our sponsoring member <A HREF="http://www.vipdesk.com" TARGET="_top" TITLE="http://www.vipdesk.com"><U>VIPdesk</U></A>.</div> <bR> <div>    To subscribe, click on the banner below.  It will open an email </div> <div>    window. Enter <I><B>subscribe </B></I>in the subject line.</div> <bR> <div>   </div> <div>              <A HREF="mailto:virtualvoice@vipdesk.com" TARGET="_top" TITLE="mailto:virtualvoice@vipdesk.com"><U><IMG SRC="50c7e4a0.png" border=0 width="382" height="74" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <bR> <div> <B>**********************************************************</B></div> <div> <FONT SIZE="3" COLOR="#0000FF" FACE="Arial" >           </FONT>           <A HREF="http://www.alpineaccess.com" TARGET="_top" TITLE="http://www.alpineaccess.com"><U><IMG SRC="29c03a10.jpg" border=0 width="259" height="161" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <bR> <div> Alpine Access is the proven provider of outsourced customer contact business </div> <div> solutions devoted to using exclusively home-based agent employees. Our business </div> <div> model enables us to better meet the needs of the client-companies we work with </div> <div> by providing them with greater business flexibility and culturally relevant company </div> <div> mirroring. We help these customer-centric companies achieve more productive </div> <div> consumer engagements and more profitable sales success. Our client partnerships </div> <div> result in better brand experiences for their consumers and an increased competitive </div> <div> advantage in an ever-changing market place.</div> <bR> <div> Alpine Access’s publicly named partners include J.Crew, Office Depot, 1-800-Flowers, </div> <div> and the Internal Revenue Service. Alpine Access also provides solutions for other large </div> <div> financial services, retail and public sector clients. Founded in 1998, Alpine employs </div> <div> 7,500 distributed home-based agent employees and has been featured in publications </div> <div> around the world, including the <I>Wall Street Journal, New York Times, </I>National Public </div> <div> Radio and NBC’s “Today” show. For more information on our services, visit </div> <div> <U> </U><A HREF="http://www.alpineaccess.com" TARGET="_top" TITLE="http://www.alpineaccess.com"><U><U>www.alpineaccess.com</U></U></A><FONT SIZE="3" COLOR="#000000" FACE="Arial" >.</FONT></div> <div>                                                                       </div> <div>                                                                    <A HREF="id228.htm" TARGET="_top" TITLE="AlpineAccess, Inc."><U><IMG SRC="33f47530.jpg" border=0 width="71" height="83" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></div> <div> <I>     </I></div> <div> <B>********************************************************</B></div> <div> <I>          </I><A HREF="http://www.ygomi.com" TARGET="_top" TITLE="http://www.ygomi.com"><U><I><IMG SRC="493273a0.png" border=0 width="295" height="58" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></I></U></A></div> <bR> <div> <A HREF="http://www.ygomi.com" TARGET="_top" TITLE="http://www.ygomi.com"><U><B>Ygomi LLC</B></U></A> is an operating company that provides technology support </div> <div> to major companies around the world. The Ygomi Group includes: </div> <div> SEI - Customer Care Services (SEI - CCS), Verety, Connexis, and </div> <div> ArrayComm. SEI is a successful IT services organization, providing data </div> <div> management and transaction processing systems support for major U.S </div> <div> companies and government agencies throughout the U.S and in Europe. </div> <div> Verety is a nationwide remote order handling for the quick service restaurant </div> <div> (QSR) industry. Connexis is a technology company working in worldwide </div> <div> partnership with vehicle manufacturers and automotive electronics </div> <div> manufacturers to build a comprehensive, long-term solution to vehicle </div> <div> data communications. It is leading the development of a new approach </div> <div> for providing vehicle data connectivity, with a primary emphasis on </div> <div> advancing safety. ArrayComm is the world leader in multiple antennae </div> <div> signal technology, based in San Jose, CA. </div> <div> <A HREF="http://www.ygomi.com" TARGET="_top" TITLE="http://www.ygomi.com"><U><B>www.ygomi.com</B></U></A></div> <bR> <div> <B>******************************************************</B></div> <bR> <div> <A HREF="http://www.transerainc.com " TARGET="_top" TITLE="http://www.transerainc.com "><U><I><IMG SRC="51c40d90.jpg" border=0 width="576" height="217" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></I></U></A></div> <div> <A HREF="http://www.transerainc.com " TARGET="_top" TITLE="http://www.transerainc.com "><U>Transera® Communications</U></A> is the first company to offer an adaptive on-demand virtual </div> <div> contact center solution, enabling real-time visibility and control over distributed call center </div> <div> operations while ensuring the best customer experience at the lowest cost. Seratel®, </div> <div> Transera's award-winning software, delivered as a service, enables organizations to </div> <div> rapidly deploy a feature-rich call center for agents located anywhere in the world, including </div> <div> in-house, outsourced, remote or at home with no upfront capital expenditures. Pricing </div> <div> starts at $100 per agent per month. For more information, go to <A HREF="http://www.transerainc.com " TARGET="_top" TITLE="http://www.transerainc.com "><U>www.transerainc.com</U></A></div> <div> or call 408-338-0900.</div> <bR> <div> <B>*******************************************************</B></div> <bR> <div> <A HREF="http://www.callcenteroptions.com" TARGET="_top" TITLE="http://www.callcenteroptions.com"><U><B><IMG SRC="38dc2720.gif" border=0 width="450" height="114" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <bR> <div> <A HREF="http://www.callcenteroptions.com" TARGET="_top" TITLE="http://www.callcenteroptions.com"><U><B>ARO</B></U></A> will mark its 20th anniversary as a company in 2006. <B>ARO</B> is </div> <div> a pioneer in the use of a distributed workforce for call center services. </div> <div> Operating with a "virtual business model," <B>ARO</B> currently services industries </div> <div> such as life insurance, property and casualty insurance, financial services </div> <div> and healthcare. <B>ARO</B>'s clients recognize a cost reduction and high quality </div> <div> with the use of home-based baby boomer workers. (<FONT SIZE="3" COLOR="#0000FF" FACE="Verdana" ><A HREF="http://www.callcenteroptions.com" TARGET="_top" TITLE="http://www.callcenteroptions.com"><U><U>www.callcenteroptions.com</U></U></A></FONT>) </div> <bR> <div>                                                             </div> <div>                                                          <IMG SRC="4ec47530.jpg" border=0 width="71" height="83" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></div> <div> <B>*******************************************************</B></div> <div> <B>             </B><A HREF="http://www.newcorp.com" TARGET="_top" TITLE="http://www.newcorp.com"><U><B><IMG SRC="4db3be50.png" border=0 width="315" height="229" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="http://www.newcorp.com" TARGET="_top" TITLE="http://www.newcorp.com"><U>N.E.W. Customer Service Companies, Inc.</U></A> (<I>NEW</I>) is the nation's leading </div> <div> provider of extended service plans and buyer protection programs. These </div> <div> programs protect the purchases of more than 100 million consumers </div> <div> nationwide. The company's extended service plans, replacement programs </div> <div> and customer support programs build sales and enhance customer loyalty </div> <div> for many of the nation's top retailers, manufacturers, utilities and financial </div> <div> services companies.</div> <bR> <div> With headquarters in Dulles, Virginia, the company operates </div> <div> eight contact centers and a team of more than 200 Work At Home agents.  </div> <div> <I>NEW</I> handles over 15 million consumer calls through its contact centers and </div> <div> delivering exceptional customer service on behalf of its clients is critical to is </div> <div> success.  <I>NEW</I> was the first company in the service plan industry to be </div> <div> recognized by J.D. Power and Associates for delivering an “Outstanding </div> <div> Customer Service Experience” and is the first one to receive this prestigious </div> <div> distinction two years in a row.</div> <bR> <div> For more information, please visit: <A HREF="http://www.newcorp.com" TARGET="_top" TITLE="http://www.newcorp.com"><U>www.newcorp.com</U></A></div> <bR> <div> <B>**********************************************************</B></div> <div> <I><B>  </B></I><FONT SIZE="6" COLOR="#FF0033" FACE="Imago-Medium" ><I><B>For information, news, and articles on </B></I></FONT></div> <div> <I><B>  Virtual Call Centers, click here</B></I><FONT SIZE="5" COLOR="#FF0033" FACE="Imago-Medium" ><I><B> </B></I></FONT><FONT SIZE="4" COLOR="#0000FF" FACE="Arial" ><A HREF="id157.htm" TARGET="_top" TITLE="Virtual Call Centers "><U><IMG SRC="14d15150.gif" border=0 width="21" height="21" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></FONT></div> <div> <B>**********************************************************</B></div> <bR> <div> <B>To see the session outlines and PowerPoint's </B></div> <div> <B>presented at the "Telework in the Call Center" </B></div> <div> <B>track at the 2005 CCDemo & Conference,</B></div> <div> <B>  </B><B>click here:</B><FONT SIZE="5" COLOR="#FF0033" FACE="Imago-Medium" ><I><B> </B></I></FONT><FONT SIZE="4" COLOR="#0000FF" FACE="Arial" ><A HREF="id192.htm" TARGET="_top" TITLE="CCDEMO 2005 TELEWORK SESSIONS"><U><IMG SRC="14d15150.gif" border=0 width="21" height="21" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></U></A></FONT></div> <bR> <bR> <bR> <bR> </td> </tr></table></body>